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Chat tool available 24/7 

 

The Sexual Violence Helpline team is excited to share good news with all its partners!
The chat platform has been accessible 24 hours a day since early July!

There have been over 2,000 requests through this channel since its launch in November 2023. This adds to the more than 10,000 annual interventions on this helpline.
The initial observations of online interventions point to the importance of a chat line for connecting with vulnerable individuals and a need to extend its hours of availability. Compared to the phone line, individuals who make contact via the website are:

  • more likely to be minors or individuals who have suffered recent victimization;

  • people in immediate psychological distress and who are socially isolated;

  • victims of sexual violence within current or past intimate relationships;

  • individuals seeking specific information, reflecting an effort to seek information adapted to their needs;

  • individuals who present as more relaxed and less inhibited, which suggests an increased feeling of anonymity through written communication;

  • individuals more actively seeking late-night assistance.

 

Remember that the service, whether over the phone or via chat, is also there for you. The helpline workers are there to respond to victims and to all individuals supporting them.

Promotional material continues to be on hand. To order it, simply write to Youssra Siouda (y.siouda@cvasm.ca), Associate Online Intervention Coordinator for the Sexual Violence Helpline at the MSAC.

Please don’t hesitate to contact us!


The Support Service team
Allied with designated centres across Québec

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